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A Few Simple Questions

How many wireless devices does your company have? You probably don’t know right off the top of your head, but I’m sure you could easily find out the exact number of devices and to whom they are assigned? No? How about the service plan for each device. No idea? When you get a monthly invoice and you see that someone is dialing 900 numbers and your company is paying for them, can you identify which employee it is? Uh oh. You have problems.

Bad News

You’re wasting money if that basic information isn’t available. Without an accurate and real-time inventory of you telecom assets, I can almost assure you that a number of wireless devices are lost or broken, and you are still paying for them. A new replacement device is also being billed to you. The dollars are practically flying out the window.

That is just one of the many drawbacks of not properly managing your telecom expenses. Without good inventory control you cannot examine your monthly invoice to find errors and discrepancies. Without an inventory list you can rely on, you can’t determine if the service plans are needed or not. There is a good chance that some of your people do not need things like data transfer, but if every plan has it, more money out the door. You have a list of phone numbers associated to your account, and you simply write them a check each month, hoping that it is accurate. It probably isn’t if the company is of any size at all.

Now, suppose someone does legitimately need a new wireless device. Where do they go? Do they wander into the local wireless provider and pick what they want, along with their choice of service? That is trouble in the making, and even more wasted expenditure. What happens when that employee has a question or problem with it? If they can’t use it, then it reduces their efficiency and can affect your business.

The Solution

My point is that you must get control of your telecom expenses in order to avoid a tremendous amount of waste. You might have people on staff that could help, but unless they are trained, and have the skills and tools, they will be fighting a monster in the dark. The best option is to have a professional Telecom Expense Management team be responsible for the task of wrestling your telecom system into submission. They do many things, including:

Asset Management. Automate tracking of telecom inventories and contract dates

Invoice Validation. Track and recover billing errors, process invoices more efficiently while limiting human errors.

Expense Optimization. Ensure the best ROI, and analyze plans rates and contracts.

E-Procurement. Establishing a single, centralized point through which all devices are purchased/leased, returned, or exchanged.

Help Desk Support. Assist in trouble shooting, controlling changes, additions and moves, all from a single point.

Most Telecom Expense Management teams recover more than they charge for their service, so it is a win/win situation. Your bottom line is positively affected, your employees are more productive, and you don’t have the headache associated with doing it yourself.

Contact a competent TEM team for further details about how they can help you and your company. —————————————————————————————————-

Robert is currently working for Integrity Communications, a business specializing in Telecom Expense Management. A retired police dispatcher, he now resides in the country with his wife and 2 of his 3 sons. He is a freelance writer who has created articles on subjects such as police work and motorcycles.